Q: After reserving an apartment room online, is the building and room number also confirmed?

A: No, it is not confirmed. Your building and room number will be confirmed at on-site check-in.

Q: I have paid for a whole semester, but I will be leaving before the end of the semester. Can I get a refund for the rest of my room fee?

A: After residing for 60 days, you can apply to check-out anytime. The remaining room fee will be refunded to you.

Q: I have already reserved a room online, but I want to cancel my reservation. Can my fees paid be refunded?

A: Yes they can be refunded. To cancel your room reservation, please send an email togaopei@tsinghua.edu.cnto apply (include you student ID and full name).

Q: I chose the wrong arrival date while I was making my online reservation. Can I change it?

A: No, the date cannot be changed. However, according to the Tsinghua University International Student On-campus Apartment Reservation Instructions, the date you have chosen indicates the earliest day you can arrive. You can arrive at any time after this date.

Q: How can I find out if I have successfully reserved a room?

A: On the online reservation system room selection page, there is an option to check the selection outcome, but you can only check the page during the room reservation period. After this time, the page will expire and it is no longer possible to check the selection outcome.

Q: Where do I conduct check-in procedures?

A: Check-in procedures take place at: Zijing Student Apartments Building 19, 1st Floor, the General Service Desk, Tsinghua University, Haidian District, Beijing. Telephone number: +86-10-51535501.

Q: I have already reserved a room, but I will arrive to the apartment outside of the General Service Desk’s operating hours, what do I do?

A: Please go to the 24 hour service front desk on the ground floor of Zijing Building 19 where someone will be there to assist you to stay in a one-night temporary accommodation room. The following morning, you can take your luggage, passport, and admission letter to the General Service Desk on first floor of building 19 to check-in to your reserved apartment room. The General Service Desk is open from 7:00am-10:00pm daily.