Make A Reservation
CPD cares about students’ college transition, interpersonal relations, advisor/mentor-student relations, stress management, emotional management, adaptability to new environments, depressive moods, etc.
All counselors are qualified by Ministry of Human Resources and Social Security of the People’s Republic of China (National Vocational Qualification Certificate of Psychological Counseling), or Chinese Psychological Society (Certified Psychological Branch), or Chinese Association of Mental Health (Certified Psychotherapy Division) standards.
1. Online reservation
1.1 The Psychological Counseling Appointment Platform
The new appointment system for psychological counseling is now ready! As the platform on mobile phones is still under development, so far, please log into the system and complete your reservation on your PC. The platform is officially open for appointments from 20:00 on May 7, 2025. All available counseling time slots from 20:00 on May 7 to May 10 will be released. After that, time slots for the next three days will be released at 20:00 every night. Please refer to the following steps to make an appointment.
Step1. Log into Your Account
Website: https://xinli.tsinghua.edu.cn/.
(It is recommended to open it on your PC.)
l Please select 学生用户(Student User).
l Your account number is the same mobile phone number you use to register on Tsinghua INFO account.
l The initial password is the same as your Tsinghua INFO password. If the password is incorrect, please click 忘记密码(Forgot Password) in the lower-right corner to reset the password.
l If the mobile phone number is incorrect, please bring your student ID card to the front desk of the Psychological Center in Room 404, Building C to change the mobile phone number.
Step2. Complete the Test
Before making an appointment for counseling, you need to complete the test first. There are 3 questionnaires with a total of 60 questions. It takes 10 minutes to complete the test. After completing the test, you will enter the appointment page.
Step 3. Make an Appointment
After clicking 预约(Appointment), if there is 恭喜您，预约成功(Congratulations, your appointment is successful) shown on the webpage, then you have successfully made an appointment, and you will also receive a text message notification. You may click 预约记录(Appointment Record) to view relevant information. It is recommended that you get familiar with the psychological counselors available in 2025 Spring Semester (See https://mp.weixin.qq.com/s/A6rRXUHd5UeZc6Z2hQKfrw) in advance and seek help from the counselors who are most suitable for you. Counselors who are introduced bilingually in the previous article are able to provide both English and Chinese counseling.
Each student can make at most 8 counseling appointments per semester and at most 1 appointment per week. To cancel a reservation for some reason, please call 62782007 one day in advance. If you fail to show up without a reasonable explanation, the missed appointment will also be counted as one of the 8 appointments per semester.
At 20:00 every day, the available counseling time slots for the third day will be released. For example, at 20:00 on Monday, the available counseling time slots for Thursday will be released. At this time, you can see all the available time slots from Monday to Thursday.
Please arrive at Room 404, Building C, 10 minutes before the counseling time.
l Other Instructions
Students who have made an appointment for counseling or renewed their appointments before 20:00 on Wednesday, May 7, 2025, do not need to make a reservation on this website again.
If you have any other questions, please call 62782007 during work hours or visit Room 404, Building C for on-site consultation.
In addition, students are also welcome to contact CPD via xinli@tsinghua.edu.cn including students’ name, student ID, a brief description of concerns, and preferred time slots in the email. As CPD provides psychological services to all students at Tsinghua, students are expected to find an available time within one to two weeks of making the appointment.
Students shall make sure to complete university registration first, as it would be impossible to login to the online reservation system without a student account.
2. On-site reservation
Another way to make an appointment is to come directly to the CPD office in Room 409 of the Student Service Center (“C Building”) to make an appointment with the receptionist.
3. Emergency
Students with an emergency situation shall seek help from anyone nearby who can be trusted or call your local emergency number (such as 110 in Beijing).
Students can also call CPD office at 62782007 for further support.
4. Recommended Resources
l 24-hour Campus Services Hotlines
Together with the THU Safety and Security Office and the Center for Student Community Management Service, the CPD launches 24-hour uninterrupted campus services hotlines, assisting students with their mental health, safety and security, and accommodation and dormitory life.
l Tsinghua Mental Health Support Hotline
Feel free to make use of the Tsinghua Mental Health Support Hotline founded by the Department of Psychology, School of Social Sciences, and the Beijing Well-being Foundation.
l Qingxin Partner Project
Please scan the code below to join the Qingxin Partner Project and start chatting with a peer counselor every night from 8pm to 10 pm or the special 24-hour AI counselor Xiaoqing!
l Department-level Individual Counseling Services
The following schools and departments offer individual counseling services to students. If you need to make a reservation, please find the relevant Mini-programs or WeChat Official Accounts, or consult with your program/department coordinator.
