Health Safety and Wellbeing
Health Insurance(For Students)

According to the regulations set in place by the People’s Republic of China and the Ministry of Education, a comprehensive health insurance scheme has been implemented for international students studying in China. According to national and university-level regulations all international students must purchase this insurance scheme.

Comprehensive medical insurance obligations, claims procedures and other detailed insurance information can be found in English on

A 24 hour contact hotline is also available: 400 810 5119, extension 1.

Insurance Reimbursement Claims

1. Materials required for filing a claim:

2.Submitting documents:

a. At Tsinghua university

Insurance documents can be provided to the insurance company representative

Time: The last Friday afternoon of each month: 1:30pm – 3:30pm

Location: Room 119, International Students & Scholars Center

b. Sent directly to the insurance company

Insurance claim documents can be sent directly to the insurance company.

Claims office address: Room 303, Shuangzi Zuo Building B, 55 East Middle Ring Road, Chaoyang District, Beijing, 100022

(北京市朝阳区东三环中路55号双子座B座, 邮编100022)

Receiver: Project Claims Department

Contact number: 4008105119, extension 1

3. Important points to note:

Before receiving medical treatment, first call 4008105119, extension 1, to check the details of medical service coverage.

Proof, documentation, and certificates of accidents must be provided as evidence (for example a traffic accident certification issued by the relevant transport office).

When providing bank details, the bank account name, account number and banking branch that the account was opened at must be provided.